[NL4] Server Move – Maintenance [Fixed]
Hello Client, our server NL4 where your domain domains.com is hosted are more unstable than it should be. The raid is still having issues after rebuild. So we are currently moving NL4 to new hardware since it appears the raid card is going bad.
The new server are currently setting up and mounted it will be installed as soon as possible, there some chance that the old server come back online but please try to don't do major modification on your site if the server came back as those will be lost.
Backup will be restored from today as we started newest backup as soon the server comeback earlier, this is a emergency maintenance and free month will be applied to every account affected simply open a ticket to billing to request the free month before September 30th
Please bear with us while we resolve this issue.
ETA: 1hPM EST (GMT-4) account will comeback once the server are properly configured and secured, everything should be completed by 1hPM but your site might be back online early before ETA.
UPDATE 12h30PM: Some data need still to be moved, so we need to update ETA to 3hPM
UPDATE 15h30PM: Most account has been restored there around 10 account remaining.
UPDATE 17h30PM: Everything has been fixed, Fantastico will need to be reinstalled but other module are already installed.
The amount of time remaining until the expected returns of service were also
I’ve lost all visitors
Am I correct in that 1hPM means 30 minutes from now? If the server’s not back up can you give us an update?
Thanks
@M.A.4.E ETA as been updated.
but my site not wrok !!
Can you update ETA again? Trying to decide what to do with what’s left of the week.
Thanks
ok now I understand
OK, so I guess me and M.A.4.E are 2 of the 10 left. Aren’t we lucky
Just a few more minutes I hope???
@iPhone4idiots Yes, a few more minute we need to rebuild apache with previous configuration and everything should be stable from now it was an hard 48 hour.
Not all sites up yet? I see we are only getting the default page!
My site is still offline every 10-15 mins. I can’t even update my site content, because the next time I click refresh I can’t connect via browser nor via ftp.
At the current state my site is useless…..
Well, since the migration to the new hardware are completed over 90 hour ago now there no issue at all and everything are running smoothly. Please open a support ticket since its isolated to your account and we will take care of it.